Tuesday, October 7, 2014

Week 1 EOC: Great Customer Experience

The best customer service I ever received was from an online company called Sgt. Grit. This is a military memorabilia company, specializing in Marine Corps gear. In Oct 2013, I purchased an NCO sword for a friend of mine. I was told that the order would take longer than expected do to the personalization of the sword and that it was close to the Marine Corps birthday and they where become backlogged. I recieved the NCO ahead of schedule and was very impressed that it came in 5 days early.  When i looked at the sword, I realized it was not the one I had ordered but someone else's personalized sword.  I contacted Sgt. Grit, they paid for the shipping back to them, gave me a $50 store credit and upgraded my shipping for free.  Two weeks later, i still had not received the sword I ordered. I again contacted the company. They were very apologetic, and gave my a complete refund on the sword, another $50 store credit and shipped the sword overnight to my house. They were insistant on trying to right a wrong and keep their customers.

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